Frequently Asked Questions
We try to anticipate questions you might have about our PRODUCTS / SERVICES and provide the answers here. If you need additional information email us at hyattuniforms @earthlink.net |
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1.
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How do we ship our products to customers?
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By USPS or UPS ground unless a customer specifies otherwise. USPS or UPS ground can be the next day after the order ships or up to four days depending upon the customer's location. If a customer orders $100 or over, shipping and handling is FREE! For orders under $100 A $7.50 shipping and handling fee will be charged. A customer can pay an extra $4.00 for two-day delivery. Next day air will be charged at UPS rates plus 2.50 for shipping and handling. NOTE: ALL rates above are for the continental United States...anywhere else is extra and will be quoted to a customer if requested.
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2.
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What kind of guarantee on your products?
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Anything you buy from HYATT is guaranteed for the life of the sport's season, meaning if you bought the product for basketball, it's guaranteed for that one season, not the next. However, if there's a defect in workmanship or materials, we do try to get the manufacturer to stand behind their products and replace it; however, we don't guarantee success but we do try. Every situation is different and we do our best to provide complete customer satisfaction.
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3.
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Do we do embroidery or silk screen printing?
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ABSOLUTELY. E-mail or send us a disk with your artwork and we'll put it on anything such as shirts, hats, jackets, bags. There is a small fee and the bigger the quantity the lesser the each cost. So, if your association has those items we can do the entire association. You're provided a proof to approve before we begin so you're guaranteed it'll be right. Our operators have been in the business for years and can do just about anything. We also have software so we can design anything as well as produce it. Call us for a quote.
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4.
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What if I send in a local official's roster?
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You would receive a 10% discount starting immediately and for the next 12 months every member of that association would receive 10% for the same time period. If a new roster is sent in later, the 10% discounts would be extended for another 12 month period.
However, the roster must be the complete official association roster and include name, address, city, state, zip and what sports each official officiates. You can use abbreviations such as BS (baseball-softball), BB (basketball), FB (football) and so on. If e-mail addresses are included, you would receive an additional $25 off your next order but the order must be over $100.
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5. Do you have a catalog?
We have something better, our website. Saving on printing and mailing costs allow Hyatt to pass on those savings to the consumer in the form of lower prices, shipping and handling.
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